Privacy Policy

Last updated: November 15, 2025

1. Introduction

Intake.ai ("we," "us," or "our") operates Intake Text, an AI-powered text messaging support service. This Privacy Policy explains how we collect, use, and protect information when you use our Service.

2. Information We Collect

Phone number: We collect the phone number you use to contact Intake Text in order to deliver the Service and maintain conversation context.

Message content: We collect the text messages you send to and receive from Intake Text. This includes questions about equipment, error codes, product information, and our responses.

Usage data: We may collect metadata such as message timestamps, frequency of use, and general interaction patterns to improve the Service.

3. How We Use Your Information

We use your information to provide and improve the Intake Text service, respond to your support inquiries, maintain conversation history for continuity, analyze usage patterns to improve response quality, and communicate service updates.

4. Data Sharing

We do not sell your personal information. We may share information with service providers who help us operate the Service (such as messaging platforms and AI infrastructure providers), and when required by law or to protect our rights.

5. AI and Automated Processing

Intake Text uses artificial intelligence to generate responses. Your messages are processed by AI systems to provide support. Conversation data may be used to improve the quality and accuracy of our AI models. No human reviews individual conversations unless required for support escalation or quality assurance.

6. Data Retention

We retain conversation data for as long as necessary to provide the Service and improve its quality. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, opt out of the Service at any time by discontinuing use, and request a copy of the data we hold about you.

9. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at support@tryintake.ai.